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Liferaft rental
- Thread starter AlanH
- Start date
Philpott
Cal 2-27 Dura Mater
Um. From Sals. What happened?
I don't know. I hit their website, sent them $324 via PayPal about a week and a half ago. A day or two later I heard back from them that the website wasn't working right and that they couldn't process my PayPal payment. I talked to 'em on the phone, was told that they'd reimburse my paypal account and I could pay for the raft rental when I picked it up. All good.
Last Wednesday I asked them for a certificate saying that they'd rented me a raft, so George would have it for Skye's inspection this weekend, and also becausse the deadline for having all that stuff done was approaching. They e-mailed me the certificate, showing that the rental unit had been inspected, passed, etc.
==================
From:
Sals Inflatables <[email protected]>
06/13/2019 (4 days ago)
To: alanhebGeorge McKay
Good Morning,
Attached is the certificate.
Sincerely,
Vicente Sanchez
Sal's Inflatable Services Inc.
Telephone: (510)-522-1824
www.salsinflatableservices.com
========================
Today I have three e-mail from them, early this morning.
One says that my PayPal account will be credited
The second says that it HAS been credited...and I have e-mail from PayPal confirming that
The Third says that my order has been cancelled because they don't have the stock to cover it.
I'm stunned.
Last Wednesday I asked them for a certificate saying that they'd rented me a raft, so George would have it for Skye's inspection this weekend, and also becausse the deadline for having all that stuff done was approaching. They e-mailed me the certificate, showing that the rental unit had been inspected, passed, etc.
==================
From:
Sals Inflatables <[email protected]>
06/13/2019 (4 days ago)
To: alanhebGeorge McKay
Good Morning,
Attached is the certificate.
Sincerely,
Vicente Sanchez
Sal's Inflatable Services Inc.
Telephone: (510)-522-1824
www.salsinflatableservices.com
========================
Today I have three e-mail from them, early this morning.
One says that my PayPal account will be credited
The second says that it HAS been credited...and I have e-mail from PayPal confirming that
The Third says that my order has been cancelled because they don't have the stock to cover it.
I'm stunned.
From:
Sals Inflatables <[email protected]>
8:36 AM (5 hours ago)
To: alanhebGeorge McKay
Good Morning Alan,
We processed the refund today and you should receive a notification. Let us know in a few days if you do not receive the refund.
Sincerely,
Vicente Sanchez
Sal's Inflatable Services Inc.
Telephone: (510)-522-1824
www.salsinflatableservices.com
=============================
On Sun, Jun 16, 2019 at 12:32 PM alanheb <[email protected]> wrote:
Hey, I was told that my PayPal / Credit Union would be reimbursed for the $321.75 that I spent to reserve the raft, but that apparently hasn't happened, yet. I just checked PayPal.
I believe our agreement over the phone was that you'd reimburse my PayPal account and I'd pay the shop for the rental when I picked it up on July 2nd. I don't care, either way, I just don't want you guys to insist on another payment when I pick up the raft. My Credit Union account has been debited the $321.75 so as far as I know, you guys have your deposit.
Alan
Sals Inflatables <[email protected]>
8:36 AM (5 hours ago)
To: alanhebGeorge McKay
Good Morning Alan,
We processed the refund today and you should receive a notification. Let us know in a few days if you do not receive the refund.
Sincerely,
Vicente Sanchez
Sal's Inflatable Services Inc.
Telephone: (510)-522-1824
www.salsinflatableservices.com
=============================
On Sun, Jun 16, 2019 at 12:32 PM alanheb <[email protected]> wrote:
Hey, I was told that my PayPal / Credit Union would be reimbursed for the $321.75 that I spent to reserve the raft, but that apparently hasn't happened, yet. I just checked PayPal.
I believe our agreement over the phone was that you'd reimburse my PayPal account and I'd pay the shop for the rental when I picked it up on July 2nd. I don't care, either way, I just don't want you guys to insist on another payment when I pick up the raft. My Credit Union account has been debited the $321.75 so as far as I know, you guys have your deposit.
Alan
From:
Sals Inflatables Service <[email protected]>
8:34 AM (5 hours ago)
To: [email protected]
Dear Alan Hebert,
Your order #1027 was cancelled because we did not have enough stock to fulfill your order.
Please reply to this email if you have any questions or concerns.
==========================
I'm completely flummoxed. I've never had anything but A++ service and help from Sal and the shop. They've always been the Go-To guys/gals for liferafts in my book.
Sals Inflatables Service <[email protected]>
8:34 AM (5 hours ago)
To: [email protected]
Dear Alan Hebert,
Your order #1027 was cancelled because we did not have enough stock to fulfill your order.
Please reply to this email if you have any questions or concerns.
==========================
I'm completely flummoxed. I've never had anything but A++ service and help from Sal and the shop. They've always been the Go-To guys/gals for liferafts in my book.
Philpott
Cal 2-27 Dura Mater
They only have 6 person life rafts at this time. Sal's called me back, found my reservation. New person on the desk
Glad to hear David had a raft for you, Alan.
Last edited:
Alan,
We needed to cancel your order in order to give you a full refund. You are still getting a liferaft and have you reserved to pick up on July 2, 2019 and to drop off July 8, 2019. We sent you a certificate for the liferaft you will be renting.
No need to worry or be alarmed, this was the only way to refund you through Paypal.
Kind regards,
Joanna Toledo
Sal’s Inflatable Services Inc.
We needed to cancel your order in order to give you a full refund. You are still getting a liferaft and have you reserved to pick up on July 2, 2019 and to drop off July 8, 2019. We sent you a certificate for the liferaft you will be renting.
No need to worry or be alarmed, this was the only way to refund you through Paypal.
Kind regards,
Joanna Toledo
Sal’s Inflatable Services Inc.